Case Study
Offshore Infrastructure/Application Support Operation Centre
THE BRIEF
Client Company
As a leading payment gateway provider in Japan, our customer has a data center infrastructure set-up. Our client company was established in the late 90s and its current capital is around USD 1.5B. The working model for monitoring maintenance required some proactive changes. A reactive troubleshooting process would be initiated only once the server was down. This not only cost them a loss of business but they also had to spend time on getting the server up and running.
Major Payment Service Provider
- Based in Tokyo, Japan
- Established in late 90’s
- Capital: USD 1.5B +
ISSUES AND CHALLENGES
- Offload non-core activities
- Lack of dedicated staff for monitoring activities and increasing burden on the in-house staff
- Past vendor was not providing up to the mark services agreed upon
- Not a cost-effective model
- Lack of IT policy
BUSINESS RESULTS
-
30%
Cost Reduction
-
6months
ROI & Benefits Realization
-
45%
Increase in Staff Productivity
- SLA driven procedural monitoring system
- Increase effectiveness and better staff utilization
- Past vendor was not providing up to the mark services agreed upon
- Greater efficiency and effective monitoring via a single instance
- Improved support turn-around time
- Reduced business impact Of Incidents by timely resolution
